Welcome to the National Gardens Gift Voucher Wish List

FAQs

Here's a selection of questions we get asked a lot. If you can't find the answer you need, give us a call on 0371 200 0221 or email us from the contact us page.

 

General Information

Gift Card List Management

Payment & Security

Delivery & Packaging

Contact

Gift Account Management

General Information

Why should I use the National Garden Gift Voucher Wish List for my gift list?
National Garden Gift Voucher Wish Lists make great, original wedding gift ideas. They also sit well alongside other gift lists. With National Garden Gift Vouchers your guests can give you the perfect gift and you still get to choose exactly what you want from over 90,000 different products. You could spend your vouchers on anything from overhauling your flower beds and borders to a new lawnmower, barbeque or garden furniture.
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Who can use the National Garden Gift Voucher Wish List?
Anyone can use our service, although National Garden Gift Vouchers can only be redeemed in accepting UK stores. To find details of your local accepting retailers please visit www.thevouchergarden.co.uk.
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How much does it cost to use the National Gardens Gift Voucher Wish List?
Our service is completely free, no hidden costs, no commission and no postage charges! 100% free of charge!
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Can I use the National Garden Gift Vouchers online?
No the Gift Vouchers cannot be used online. You can spend them in a number of retailers across the country. For details of your local stockists and accepting retailers, visit www.thevouchergarden.co.uk
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Does the National Garden Gift Voucher have an expiry date?
The expiry date is printed on the voucher.
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How do my guests make a donation to my Wish List?
Guests can make pledges online by accessing your webpage via the URL and Event ID that you will have provided them with. Alternatively, they can call the Wish List Team on 0371 200 0221. You can tell them about your Wish List by including bespoke inserts with your wedding/event invitations. These inserts can be ordered from your dashboard, once you have registered your account, and are free of charge.
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Some of my guests are based abroad, are they still able to make a pledge?
Yes, the site can accept pledges from overseas guests. As long as all mandatory fields are filled in and their type of card is one that we accept, then that’s fine.
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When should I set up my National Garden Gift Voucher Wish List?
You will need to think about gift list options before you send out your wedding invitations. We recommend at least 3 months before the wedding so you have ample time to communicate with your guests.
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How can I ensure that my guests do not feel obliged to donate to my Wish List?
Informing your guests about your wedding list could make you feel awkward. The important thing is not make your guests feel obliged to donate and you can achieve this by carefully thinking about the wording on your homepage. If you would like a sample of our inserts or for help with wording, please feel free to contact us. We understand that it can be difficult to get the etiquette right when choosing to have a gift list which is why we make our Wish List as customisable as possible so you can address the topic of wedding gifts, hopefully without feeling cheeky or impolite.
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Will I receive change when using my National Garden Gift Vouchers?
The National Garden Gift Vouchers are valid for the purchase or part purchase of goods in participating garden retail outlets. For details of accepting retailers visit www.thevouchergarden.co.uk. It is at the individual member's (accepting retailer's) discretion whether it can be used against sale items or if change is given for the purchase of goods below the value of the voucher. Please check with the intended retailer of choice if further information is required.
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Can I exchange my account total for cash instead of National Garden Gift Vouchers?
No, your Gift List total can be redeemed for National Garden Gift Vouchers only - we will not exchange it for cash.
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Where can I redeem my National Garden Gift Vouchers?
The gift vouchers are available to buy and spend at nearly 2000 garden centres and garden retail outlets across the UK. They can be redeemed against 90,000 different gardening products. For details of your local stockists and accepting retailers, visit www.thevouchergarden.co.uk.
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What happens if I lose or damage the National Garden Gift Vouchers?
Once you receive your National Garden Gift Vouchers in exchange for your account balance, they cannot be replaced if lost or damaged. We use Royal Mail to post the Gift Vouchers to you and in most cases can track the delivery if any instances of late or missing post occur. Please contact us if this does happen and we will deal with individual cases if and when they occur.
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Gift Card List Management

How soon can guests add their pledges to my National Garden Gift Voucher Wish List?
After the initial registration process, your homepage is ready to use although you'll probably want to personalise it before making it available to your friends and family. You'll receive a confirmation email providing you with your bespoke web address and links to the dashboard allowing you to edit your homepage. Once you're happy with the look and feel, use our free invitation inserts to inform your friends and family of your Wish List.
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Can we make changes to our Wish List homepage at any time after registration?
Absolutely! Not only can a personal message be left but you can also upload images, either from our photo library or from your own personal photos. You can also add as much or as little information about your event as you wish; including venue, dates, times and dress code. We understand that it’s difficult to get the etiquette right when choosing to have a gift list which is why we have made the National Garden Gift Voucher Wish List as customisable as possible so you can address the topic of gifts hopefully without feeling cheeky or impolite. You can also edit any details at any time from the "My homepage" section on your dashboard.
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Once I have set up my National Garden Gift Voucher Wish List, how do I let my guests know?
We can supply you with invitation inserts that provide all the information your guests will need in order to visit your page and contribute to your Wish List. The inserts also display our telephone number so if your guests prefer, they can arrange the contribution over the phone. Remember that if you set a password for your guests to access your Wish List, then you will need to include that on the insert so they can enter it when making a contribution online. If your guests choose to order over the phone they will not be asked for the password.
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Am I able to see how much has been pledged to my National Garden Gift Voucher Wish List?
Yes, you can view the total pledged to your Wish List by viewing 'My List Report' from your dashboard. We also send you an email notification when any additions are made to the list to keep you completely up to date with your running total. You can set up your account so that multiple contacts are notified of any gifts and if you would like to keep your total a surprise until the end, you can choose to opt out of the notification emails via your dashboard.
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When guests place an order, can they see how much other guests have given us?
No. Your guests will not be able to see how much other guests have contributed. This information is only available to you; the event holder.
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What if I decide I want to cancel my National Garden Gift Voucher Wish List?
Your Wish List can be closed at any time with no charge. Simply select "Claim my Gifts" option from the dashboard once you have logged in. If the account has gifts allocated to it, we will contact you in order to organise the delivery of your vouchers. Please note that your Wish list total cannot be exchanged for cash. Your account balance will only be issued in the form of National Garden Gift Vouchers.
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Payment & Security

Does it cost anything for my guests to make a pledge?
No, your guests will only be charged for the value of the gift they have given. So, if they give you £50, you will receive £50 and they pay £50 with no additional fees. There are no fees at all for either the list holders or the guests donating to your Wish List.
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What information is needed to make a donation to a National Garden Gift Voucher Wish List?
To give a gift to a National Garden Gift Voucher Wish List, you just need to select the relevant event and then follow the instructions on screen. All we need is your name, address, value of your gift, your payment details and a personalised message. If you would prefer to make your pledge by telephone, please call 0371 200 0221 (Mon to Fri, 9am to 5pm).
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How secure are the funds pledged to my National Garden Gift Voucher Wish List?
The value pledged by your guests is held in a secure holding account that can only be used for the purpose intended. It is not used for any other financial transactions.
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How secure is the payment process on this website?
The National Garden Gift Voucher Wish List is managed and hosted by Voucher Express. Voucher Express employs Verified by Visa / MasterCard Securecode which allows guests to protect their credit cards used online by assigning a secret password. If your guests have joined one of these secure schemes they will be required to provide their password during the order process. Voucher Express has no knowledge of, or access to the passwords. To maintain secrecy the password is submitted directly to the card issuer, over a secure link, and does not get seen or stored by our system.
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Delivery & Packaging

How and when should I close my Wish List and claim my National Garden Gift Voucher Wish List?
You can close your Wish List whenever you like. However we would recommend leaving it open for a couple of weeks after your wedding or event to ensure that guests have ample opportunity to add to your Wish List. When you are ready to close your account, just log in to your list then at the dashboard select "Claim my Gifts".
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Once I have closed my account, when will my National Garden Gift Vouchers be delivered?
Once we have received notification of the closure we will contact you to confirm delivery details. If you close the account before 2pm on a working day (Monday to Friday) and we have been able to contact you before 2pm on that day, then the National Garden Gift Vouchers will be sent out that same day. Gift Vouchers are delivered by Royal Mail Special Delivery and should arrive before 1pm on the next working day and will need a signature upon arrival. If you close the account on a Friday we cannot guarantee Saturday delivery as Royal Mail does not deliver to all areas on Saturdays. If you do not wish to have the Gift Vouchers sent for the next day you can specify an alternative convenient date or address.
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Contact

I have a question that's not in the FAQs so how can I contact the National Garden Gift Voucher Wish List team?
You can either call or email and a member of our team will be happy to help with any queries you may have. Our opening hours are Monday to Friday, 9am to 5.30pm. Our contact telephone number is 0371 200 0221.
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I'd like to share my experience of using the National Garden Gift Voucher Wish List. Who should I contact?
We always appreciate feedback on our service. It helps us develop and grow so we provide the best service we can to our customers. If you have anything you would like to tell us then please contact us on any of the methods listed on the contact us page. We also send a feedback form along with your Gift Vouchers when you close the Wish List so you can always fill that in and send it back in the stamped addressed envelope provided.
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What are the office hours of the National Garden Gift Voucher Wish List team?
Our office opening hours are Monday to Friday, 9am to 5.30pm, although your guests can pledge to your National Garden Gift Vouchers Wish List online at any time.
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Gift Account Management